Refund & Return Policy

Our commitment to your satisfaction with clear refund terms and processing.

Refund Policy

Full refund available within 24 hours before service begins. After work starts, refunds are not available as we've already invested time and resources into your project.

Refund Eligibility

Eligible for Full Refund

  • • Cancellation within 24 hours of payment (before work begins)
  • • Service not yet initiated or started
  • • Technical issues preventing service delivery
  • • Clear communication of cancellation intent

Not Eligible for Refund

  • • Work has already begun or been completed
  • • Cancellation after 24 hours from payment
  • • Dissatisfaction with results (revisions available instead)
  • • Change of mind after service delivery

How to Request a Refund

Step 1: Contact Us

Send your refund request to: info@vamazonconsultants.com

Include the following information in your email:

  • • Your full name and contact information
  • • Order/transaction reference number
  • • Date of purchase
  • • Reason for refund request
  • • Preferred refund method

Step 2: Review Process

We'll review your request within 1-2 business days and respond with our decision and next steps.

Step 3: Refund Processing

If approved, refunds are processed within 5–7 business days to your original payment method.

Refund Processing Timeline

1-2 Days: Request Review

We review your refund request and respond with our decision.

5-7 Days: Processing Time

Refund is processed and sent to your original payment method.

3-5 Days: Bank Processing

Your bank processes the refund and credits your account.

Alternative Solutions

Instead of a refund, we offer several alternatives to ensure your satisfaction:

  • • Free Revisions: If you're not satisfied with the results, we'll revise the work at no additional cost.
  • • Service Credits: Apply the value toward other services or future projects.
  • • Extended Support: Additional consultation time to address any concerns or questions.
  • • Service Modification: Adjust the scope or approach to better meet your needs.

Dispute Resolution

Our Commitment

We're committed to resolving any disputes fairly and amicably. If you have concerns about our refund decision, we encourage open communication to find a mutually acceptable solution.

Escalation Process

  • • Direct communication with our management team
  • • Mediation through a third-party service
  • • Legal consultation if necessary
  • • Documentation of all communication and decisions

Need Help with a Refund?

Our customer support team is here to help you with any refund-related questions or concerns:

Email Support: info@vamazonconsultants.com - For refund requests and general inquiries

Phone Support: +1 (307) 293-0844 - Monday-Friday, 9 AM - 6 PM MST